Description:

This article provides a step-by-step guide to resolve the VPN connection error "Credential or SSLVPN configuration is wrong. (-7200)" that some users may experience while attempting to connect using FortiClient.

Symptoms:

  • VPN fails to connect.

  • Error displayed:

    Credential or SSLVPN configuration is wrong. (-7200)


Resolution Steps:

  1. Open FortiClient.
    Launch the FortiClient application on your computer.

  2. Access Settings.

    • Click on the Settings tab located on the left-hand side of the FortiClient window.

  3. Clear VPN Cookies.

    • Locate Advanced Option and Click on Clear Cookies button.

  4. Reconnect to VPN.

    • After clearing cookies, attempt to connect to VPN again.

  5. Restart the Computer (If Needed).

    • If the issue persists, restart your computer and try connecting again.

  6. Contact IT Support.

    • If the problem is still not resolved after a restart, please contact the IT team via the Helpdesk system for further assistance.

Additional Information:

  • Ensure you are entering the correct VPN username and password.