Description:

This article provides a step-by-step guide to resolve most VPN connectivity issues

Symptoms:

• VPN fails to connect.

• Error displayed:

  Credential or SSLVPN configuration is wrong. (-7200)


  
  

Resolution Steps:

1. Open FortiClient.
   Launch the FortiClient application on your computer.

2. Disconnect and re-connect

   • Under the remote access tab if it appears to be stuck on connecting, please try clicking disconnect and then connect to try re-establishing connection. If this is not successful, please continue following the trouble shooting steps
     
     

3. Access Settings.

   • Click on the Settings tab located on the left-hand side of the FortiClient window.

4. Clear VPN Cookies.

   • Locate Advanced Option and Click on Clear Cookies button.
     
     

5. Reconnect to VPN.

   • After clearing cookies, attempt to connect to VPN again.

6. Restart the Computer (If Needed).

   • If the issue persists, restart your computer and try connecting again.

7. Contact IT Support.

   • If the problem is still not resolved after a restart, please contact the IT team via the Helpdesk system for further assistance.